PENTA is very interested in the feedback we receive from our parents and patients. Our goal is to provide the highest quality of care and excellence in customer service, and we always want to know how we can improve our service to make your experience with PENTA even better.

As part of our customer service program, we ask our families to provide feedback about the care they receive at PENTA. As always, we appreciate their input and look forward to continuing to provide them with excellence in clinical care and service.

“Dr. Bauer did a lip and tongue-tie revision. Fantastic care and we were quickly seen. Very knowledgeable.”

“The audiologist was very personable and knowledgeable. Great front office.”

“The nurses and the doctor were very welcoming, and always know how to make a patient smile.”

“Dr. Harmon is amazing.”

“PENTA is great! Quick and efficient. Friendly staff and nurses.”

“The audiologist quickly fixed my child’s hearing aid while I waited. Overall, she has always been so wonderful to my child. She is talented in her field.”

“Catherine Fairlamb is great! Overall positive experience at PENTA.”

“Excellent, efficient, polite and happy staff.”

“Excellent service! Appreciate warm environment and quick service.”

“Dr. Harmon gave us prompt, courteous and exceptional service.”

“Dr. Thomsen and staff, including the nurse and audiologist, were great. We love coming here.”


“Excellent Dr.-patient interaction/child education by Dr. Whitley.”

“Dr. Baktha is a wonderful doctor. Very informative and very interactive with child.”

“Our visits to PENTA are always a joy. Dr. Whitley is excellent with our child and she always leaves as happy as when we came in the door.”

“Awesome service. Very collaborative.”

“Dr. Erik Bauer-excellent service as always.”

“Very nice professional team. Keep up the good work.”

“Dr. Baktha was great-very professional and efficient.”

“Mandy is super awesome. Kali is awesome too!”

“Very satisfied with the attention we get and the service provided.”

“Everything was great. Quick and easy. The nurse practitioner gave us a thorough overview of the surgery and we are ready!”

“Very accommodating. I came to the wrong office and they fit me in.”

“Very patient and informative. This allowed me as a parent to have peace of mind.”

“Jennifer and Dr. Harmon were patient and informative. They have the best staff here….”

“We love the team at PENTA.”

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